Privacy Policy

Privacy Policy — Jindal Hospital and Nursing Home

At Jindal Hospital and Nursing Home, we understand that trust is the foundation of any healing relationship. We are committed to protecting your personal information with integrity, confidentiality, and care. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website, book appointments, or interact with us online. It is framed in accordance with the Information Technology Act, 2000 and the IT Rules, 2011 (India).

Consent

By using our website www.jindalhospital.org or our online services, you consent to the terms described in this policy.

1. What This Policy Covers

This Privacy Policy is a legal agreement between you and Jindal Hospital and Nursing Home. It applies to all visitors, patients, caregivers, and users who interact with our digital platforms. We may update this policy as technology or regulations evolve — continued use of our services indicates acceptance of those updates.

2. Information We Collect from You

To provide safe and personalized healthcare services we may collect the following categories of information:

A. Personal Identifiable Information (PII)

• Full name
• Date of birth and gender
• Contact details: phone number, email address, postal address with PIN code
• Occupation, marital status, interests
• Login credentials (usernames, passwords)

B. Sensitive Personal Data

We may collect the following during online consultations, test bookings, or hospital visits (only as required for care):

• Medical history and health records
• Diagnostic results and reports
• Fertility and sexual health information
• Biometric details (only if required for treatment)
• Payment information (credit/debit card, UPI, etc.)

3. Why We Collect Your Data

We collect and use your information to:

• Register and manage your profile and appointments
• Conduct secure online consultations
• Maintain your medical and diagnostic history
• Process payments and issue receipts
• Send reminders, health tips, or reports (only with your consent)
• Ensure safety, compliance, and legal reporting
• Continuously improve our services and website usability

Every bit of data you share helps us serve you better—safely, ethically, and efficiently.

4. Use of Cookies & Online Tracking

We use cookies—small files stored on your device—to enhance your experience. Cookies help us:

• Understand browsing preferences
• Measure traffic and user activity
• Offer personalized content and faster navigation

Cookies do not access or store sensitive personal data. You can manage or disable cookies through your browser; however, some features may be limited if cookies are disabled.

5. When and Why We May Share Your Information

We do not sell, rent, or trade your personal data. We may disclose information only in limited circumstances:

A. Legal and Government Requirements

When required by law, court order, or government authorities for:

• Identity verification
• Crime investigation (including cyber incidents)
• Fraud prevention and enforcement of legal rights

B. Within Our Medical Network

We may share your information with:

• Internal medical staff, labs, or hospital departments
• Group companies or trusted partners (only under binding confidentiality agreements)
• IT teams or vendors who manage our secure platforms

All partners and staff are contractually obliged to maintain the confidentiality and security of your data.

6. Your Rights as a User

As a user you have the right to:

• Know what data we collect and why
• Request correction or deletion of your personal data
• Withdraw your consent at any time
• Ask how your data is stored and protected

To exercise any of these rights, email us at: jindalhospital@gmail.com

7. How We Protect Your Information

We implement multi-layered security measures, including:

• Encrypted data storage and transfer
• Secure servers protected by firewalls
• Restricted, password-protected access
• Regular internal audits and IT security reviews

Although no digital platform can be completely immune to breaches, we are committed to responding swiftly and transparently should an incident occur.

8. External Links Disclaimer

Our website may link to third-party sites for informational purposes. We are not responsible for their privacy practices or content — please review their privacy policies before sharing personal information on those platforms.

9. Grievance Redressal — We Are Here for You

If you have concerns or feel your privacy has been compromised, contact our Grievance Officer:

We will acknowledge and respond to your concerns within 7 working days.

10. Final Words

At Jindal Hospital and Nursing Home, your health, dignity, and right to privacy go hand in hand. From your first click on our website to your recovery, we are with you—ethically, digitally, and medically.

Reminder: Your data is not just information — it’s a part of your story. We promise to protect it like family.