Privacy Policy

Because Your Privacy Deserves the Same Care as Your Health

At Jindal Hospital and Nursing Home, we understand that trust is the foundation of any healing relationship. Just as we are committed to your physical well-being, we are equally committed to protecting your personal information with the same integrity, confidentiality, and care.

This Privacy Policy outlines how we collect, use, protect, and share your information when you visit our website, book appointments, or interact with us online. It reflects our promise to uphold your right to privacy, as per the Information Technology Act, 2000, and the IT Rules of 2011, governing data privacy and security in India.

By using our website www.jindalhospital.org, you consent to the terms outlined below.

1. What This Policy Covers

This Privacy Policy is a legal agreement between you and Jindal Hospital and Nursing Home. It applies to all visitors, patients, caregivers, and users who interact with our digital platforms.

We reserve the right to update this policy as technology or regulations evolve. By continuing to use our services, you agree to these changes.

2. Information We Collect from You

To offer personalized, safe, and efficient healthcare services, we may collect the following categories of information:

A. Personal Identifiable Information (PII)

This includes:

Full name
Date of birth and gender
Contact details: phone number, email address, address with PIN code
Occupation, marital status, and interests
Login credentials (usernames, passwords)

B. Sensitive Personal Data

We may collect this information during online consultations, test bookings, or hospital visits:

Medical history and health records
Diagnostic results and reports
Fertility and sexual health information
Biometric details (only if required for treatment)
Payment information (credit/debit card, UPI, etc.)

❗ Note: We only collect the minimum data necessary for your care and will never sell or misuse your personal data.

3. Why We Collect Your Data

We collect and use your information to:

✅ Register and manage your profile and appointments
✅ Conduct secure online consultations
✅ Maintain your medical and diagnostic history
✅ Process payments and issue receipts
✅ Send reminders, health tips, or reports (only with your consent)
✅ Ensure safety, compliance, and legal reporting
✅ Continuously improve our services and website usability

📍Every bit of data you share helps us serve you better—safely, ethically, and efficiently.

4. Use of Cookies & Online Tracking

Just like most websites, we use cookies—tiny files stored on your device—to enhance your experience. These help us:

Understand your browsing preferences
Measure traffic and user activity
Offer personalized content and faster navigation

Cookies do not access or store sensitive personal data, and you can always manage them via your browser settings.

🛡️ You can browse anonymously, but enabling cookies will help us serve you better.

5. When and Why We May Share Your Information

We do not sell, rent, or trade your personal data. However, we may disclose your information under the following circumstances:

A. Legal and Government Requirements

When required by law, court order, or government authorities for:

Identity verification
Crime investigation (including cyber incidents)
Fraud prevention and enforcement of legal rights

B. Within Our Medical Network

We may share your information with:

Internal medical staff, labs, or hospital departments
Group companies or trusted partners (only under binding confidentiality agreements)
IT teams or vendors who manage our secure platforms

🔒 All our partners and staff are contractually obligated to maintain the confidentiality and security of your data.

6. Your Rights as a User

As a valued user of our platform, you have the right to:

📋 Know what data we collect and why
🧹 Request correction or deletion of your personal data
🚫 Withdraw your consent at any time
🔒 Ask how your data is stored and protected

To exercise any of these rights, simply email us at jindalhospital@gmail.com

7. How We Protect Your Information

We implement multi-layered security to protect your data:

🔐 Encrypted data storage and transfer
🛡️ Secure servers protected by firewalls
🔑 Restricted, password-protected access
🧪 Regular internal audits and IT security reviews

Despite our best efforts, no digital platform can be completely immune to breaches. However, we are committed to responding swiftly and transparently if any such event occurs.

🔐 Your data stays safe—just like you’re safe in our care.

8. External Links Disclaimer

Our website may link to third-party sites for informational purposes. We are not responsible for their privacy practices or content. Please review their privacy policies before sharing your information on those platforms.

9. Grievance Redressal – We Are Here for You

If you have any concerns, complaints, or feel your privacy has been compromised, please contact our Grievance Officer:

Ms. Swati Kohli
📍 Grievance Officer, Jindal Hospital and Nursing Home
Eves Crossing, Hapur Road, Meerut – 250001
📧 Email: jindalhospital@gmail.com
📞 Helpline: +91-8006666004
🌐 Website: www.jindalhospital.org

We will acknowledge and respond to your concerns within 7 working days.

10. Final Words

At Jindal Hospital and Nursing Home, your health, your dignity, and your right to privacy go hand in hand. From your first click on our website to your recovery, we are with you—ethically, digitally, and medically.

🧠 Your data is not just information. It’s a part of your story. And we promise to protect it like family.