Refund & Cancellation Policy — Jindal Hospital and Nursing Home
At Jindal Hospital & Nursing Home, your health, satisfaction, and peace of mind are at the heart of everything we do. We are dedicated to providing exceptional medical care and a seamless experience from consultation to recovery. In rare cases where you may not be fully satisfied with the services, we are committed to resolving your concerns promptly and fairly.
1. Customer-Centric Approach to Refunds
Refunds will be considered in cases where:
- The service was not delivered as promised.
- Technical difficulties prevented access to our online services.
- Scheduling of appointments was not possible within the committed timeline.
All refund requests are subject to internal review and eligibility criteria.
2. Full Refund Eligibility — When Can You Expect 100% Reimbursement?
✅ Appointment Not Scheduled Timely
If we are unable to schedule your consultation or appointment within four (4) working days of your confirmed booking.
✅ Technical Errors
If a verified technical issue prevents you from accessing our online consultation services due to software or system failure on our end.
In such instances, we sincerely apologize for the inconvenience and will process your refund at the earliest.
3. Partial Refunds or Alternative Compensation
Where a full refund is not applicable, we may offer:
- A partial refund, depending on the nature and extent of the inconvenience.
- Free rescheduling of your appointment or consultation.
- A credit voucher for future use at Jindal Hospital.
Each situation is evaluated on a case-by-case basis to ensure fairness.
4. Refund Processing Timelines & Modes
💳 Credit/Debit Card or Net Banking
Refunds will be credited within 10–14 working days from the date of approval. Processing times may vary depending on your bank’s policies.
📱 E-Wallet Payments
Refunds will be credited within 24 hours after approval.
📈 Peak Season Notice
During high-demand periods (festive seasons, emergencies), refund processing may take up to 15–18 business days. We appreciate your patience.
5. How to Request a Refund or Cancel a Service
If you wish to cancel a service or request a refund, please follow these steps:
- Email us at: jindalhospital@gmail.com
- Call us at: +91-121-4000444, +91-121-2642839, or +91-8006666004
Please include the following details in your request:
- Full Name
- Contact Number
- Date of Booking/Service
- Transaction Reference Number
- Reason for Refund/Cancellation
Our customer care team will review the issue and respond within 3 working days.
6. Continuous Improvement Through Your Feedback
We value your feedback – whether it’s a concern, suggestion, or appreciation. Every complaint is treated seriously and confidentially, helping us improve our services, technology, and communication.
7. Our Commitment to Transparency & Ethics
At Jindal Hospital & Nursing Home, integrity, empathy, and accountability define our approach. This policy reflects our commitment to ensuring that your experience with us is worry-free — even if things don’t go as planned.
